Investigating factors affecting adoption and implementation of m-government in the South African Department of Home Affairs: An on-going Research

Emmanel Babatunde Ajala

Abstract


Traditional ways of communication fail many times to provide the platform to allow satisfying service delivery to citizens. The fast growing penetration of mobile technology can be used to improve the quality of life of citizens by providing innovative mobile government services. Mobile government is the use of technologies within the government administration to deliver public services to citizens and firms. It is quickly emerging as the new frontier of service delivery and transforms governments by making public service delivery more accessible to citizens. Governments in developing countries including South Africa are increasingly making efforts to provide more access to information and services to citizens, businesses, and civil servants through wireless devices. Therefore, the purpose of this research is to investigate the factors affecting adoption and implementation of m-government, and also to investigate the challenges and opportunities of implementing m-government using the Department of Home Affairs as the case study.


Keywords


Traditional communication, Mobile technology, Mobile government, Public service delivery, Wireless devices,

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References


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ISSN: 1694-2507 (Print)

ISSN: 1694-2108 (Online)